Technical FAQ

Gatorlink – Create Your Account

Follow the instructions below to create your Gatorlink account:
  1. Go to https://login.ufl.edu
  2. Click Create Account on the right
  3. Enter UFID/Last Name/DOB
  4. If you did not receive your invitation code, contact dess@ahc.ufl.edu for assistance
  5. Complete the remaining steps
  6. If you receive an error message saying your information does not match, contact dess@ahc.ufl.edu for assistance

Once your account is created, it is recommended that you store a password hint.  This will allow you to create a new password online if you forget it in the future:

  1. Go to www.my.ufl.edu
  2. Login with your Gatorlink username and password
  3. Select Main Menu > My Account > Store My Password Hint

Gatorlink – Forgot Your Username and/or Password

If you have forgotten your UFID or username, contact dess@ahc.ufl.edu for assistance
Follow the instructions below if you have forgotten your password:
  1. Go to https://login.ufl.edu
  2. Click Forgot Password on right
  3. Enter your UFID and Gatorlink username
  4. Complete the remaining steps
  5. If you are unable to reset your password by following these steps, contact the UF Computing HelpDesk at 352-392-4357(HELP)

UF Email – Accessing Your Account

All official UF and program communication will be sent to the student’s UF email account.  You will be able to set up your UFL Email account about 3 weeks after you have been admitted to the program. At that time, use the following instructions to set up your UFL Email.

Canvas – Logging into eLearning

Follow the instructions below to log into eLearning (courses will not be available until the first day of class!):

  1. Go to eLearning at elearning.ufl.edu
  2. Log in using your Gatorlink username and password
  3. Your course(s) will appear on tabs at the top of your work space. All of the course information that you need will be found under the course tab
  4. You may be able to see the tab with your course information on it before the first day of classes, but you will not be able to access any course materials until the first day of classes

If you do not see your courses listed after the first day of classes, email dess@ahc.ufl.edu for assistance

Canvas – Tutorial

Please see the Canvas Tutorial found here: http://guides.instructure.com/m/8470

Canvas – Printing Modules

Follow the instructions below to print Canvas modules:
  1. Click on Modules Link
  2. Click on the module page you wish to print
  3. With the page displayed, right click on the page
  4. An option window will be displayed – Select This Frame > Print Frame
  5. Select  your printer

If you have Adobe PDF/CutePdf/OneNote/etc. as a printer option, select it.  This will allow you to save the page/file as a PDF and print. The page should print correctly sent to a physical printer however you may need to adjust your printer settings. Depending on the browser you are using these options may vary.

Canvas – Inbox and Emails

  • The Inbox is located in the upper right hand corner.
  • To forward Canvas messages to your UFL email account, go to Settings> Notifications and configure them to be delivered to your UFL email.
  • Note that Canvas message cannot be forwarded to a personal email account. They can only be forwarded to a UFL email.

VPN Info – Library Access

Many of the links to the course readings are text resources hosted on the UF Libraries Course Reserves. To get to those materials you must first log into a secure connection called a virtual private network or VPN.
How to install the UF VPN:
  1. Review the instructions on how to install the VPN client for your computer here: http://www.uflib.ufl.edu/login/vpn.html
  2. Download the latest Cisco Anyconnect client from the CNS Anyconnect Download Site (Once you install the client, it will automatically update).
  3. Go to https://vpn.ufl.edu and log in using your Gatorlink username and password
  4. Log into the course in Canvas and click on the links to the reading materials